JanataDarbar Expands State Hearing Units to Accelerate Public Grievance Redressal

Key Directives & Takeaways:

Establishment of single-window digital verification desks in every district headquarters.
Guaranteed 48-hour initial response SLA for registered citizen applications.
Integration of real-time SMS & online portal status updates for applicants.

The JanataDarbar Secretariat today announced a comprehensive expansion of its regional public hearing infrastructure, introducing direct e-governance integration across 75 districts. This initiative aims to streamline citizen dispute resolution and shorten turnaround times for municipal, land, and welfare grievances.

Under the new mandate, public officers and designated department representatives will hold synchronized weekly hearings connected directly to the centralized JanataDarbar dashboard.

"Empowering citizens with direct, transparent, and trackable governance mechanisms remains the core mission of JanataDarbar. Every application received is an opportunity to strengthen public trust."

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