Empowering Citizens. Ensuring Accountability. Resolving Issues.
At JanataDarbar.com, we believe that every citizen deserves to be heard — especially when it comes to public grievances. Whether it’s a delay in receiving a government benefit, negligence by an official, or denial of service, our Public Grievance Handling service ensures your complaint is processed efficiently, transparently, and with proper follow-up.
We bridge the gap between the citizen and the government, acting as your ally in the fight for responsive governance.
What Is a Public Grievance?
A public grievance refers to any dissatisfaction or complaint regarding:
- Non-receipt or delay in availing of a government service
- Corruption, misbehavior, or negligence by a government official
- Denial of entitlements or services promised by any public authority
- Policy violations, misuse of power, or bureaucratic inefficiencies
Grievances can be directed towards municipal bodies, state or central government departments, PSUs, government agencies, or even autonomous bodies operating under the government framework.
Our Services Include:
📝 Complaint Drafting & Registration
We assist you in drafting a legally sound and structured grievance, ensuring it’s compliant with the concerned department’s complaint policy.
📤 Multi-Channel Filing Support
We register your complaint through official portals such as:
- CPGRAMS (Central Public Grievance Redressal and Monitoring System)
- State Grievance Portals
- Lokpal or Vigilance Authorities
- Departmental grievance cells
📞 Follow-Up & Escalation
Your complaint is not just filed — we track, follow up, and escalate it through appropriate legal and administrative channels until a resolution is received.
⚖️ Legal & RTI Assistance
If needed, we help initiate Right to Information (RTI) requests or legal notices to seek redress through formal means.
👥 Personal Representation Support
In serious or prolonged cases, our Citizen Service Officers (CSOs) may act as your representatives to engage with government officers and ensure direct attention to your case.
🌟 Why Choose Janata Darbar for Public Grievance Redressal?
✅ Fast & Transparent Complaint Processing
Our systems ensure that your complaint is drafted, filed, and tracked with complete transparency and accountability.
✅ Legal Assistance & RTI Support
If your complaint is denied, delayed, or ignored — we assist with filing RTIs, appeals, and legal letters for escalation.
✅ CSO Network for Local Assistance
Our trained Citizen Service Officers (CSOs) coordinate locally with departments and track your grievance in real-time.
✅ Zero Bureaucratic Hassles
No need to visit multiple government offices or chase file numbers. We handle it for you.
✅ Digital & Physical Access
Register grievances via web portal, mobile app, or in-person at nearby Janata Darbar help centers.
🗂️ Types of Grievances We Handle:
- Delay or denial in issuing ration cards, pensions, caste/income certificates
- Issues in electricity, water, municipal services
- Irregularities in public health, education, transport
- Disputes over government schemes or benefit distribution
- Grievances related to elected representatives, panchayats, or ULBs
- Administrative inaction in revenue, police, or district offices
- Complaint against harassment, corruption, or bribery
- Others falling under state or central jurisdiction
Note: We only accept genuine, non-political, and lawful grievances. Frivolous or defamatory content is strictly prohibited.
💼 Our Workflow:
- Complaint Intake – Submit your issue via our website or with the help of a CSO.
- Documentation – Upload supporting documents; we verify and prepare the draft.
- Filing & Acknowledgement – Your complaint is filed and acknowledged with a tracking ID.
- Monitoring & Escalation – Our backend system tracks progress and escalates delays.
- Resolution & Closure – Once resolved, you receive a formal closure report via email/SMS.
📌 Service Highlights:
- Multilingual grievance submission
- Legal vetting of drafts
- Priority processing for marginalized groups
- Follow-up with reminders and reminders escalation
- Certified grievance summary (for records or RTI appeal)
🧭 Who Can Use This Service?
✅ Any Indian Citizen facing issues with public services or authorities.
✅ Students, Women, Elderly, Tribal, and Rural Citizens – We provide additional support for marginalized voices.
✅ Urban and Rural Applicants – Covered across all states through our digital-first model.
Connect With Us
INDIA
Mon – Fri: 8:00 am – 6:00 pm
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